Glass

FAQ

Are stoneglass surfaces durable?
Yes, stone glass surfaces are well-known for their durability. The properties of natural stone and glass particles, along with the resin binding, make it highly durable and withstand the complexities of daily use if installed in kitchens or bathrooms.
How unique are stoneglass surfaces in appearance?
Stone glass surfaces offer a unique aesthetic appeal that combines the beauty of natural stone meets the sleekness of glass. They often have a glossy finish and can be customized by colors or patterns to match any design preferences.
Can stoneglass surfaces resist heat?
They have good heat resistance properties and can withstand moderate temperatures. Use hot pads to protect the surface from direct heat exposure.
Are stoneglass surfaces stain and scratch-resistant?
Stone glass surfaces are resistant to stains and scratches due to the non-porous nature of the material. However, you’ll have to clean up spills promptly and be careful while using sharp objects.
Can stoneglass be used outdoors?
They are primarily designed for indoor installations, as the material is susceptible to UV damage and temperature fluctuations. It’s always best to consult with the manufacturer or supplier for specified recommendations regarding outdoor use.
Is stone glass expensive?
Stone glass surface materials typically fall within the mid-to-high price range. They are considered an expensive stone compared to laminate or tile countertops, but more affordable than solid stone options like granite or quartz.
Can stone glass be installed in kitchens and bathrooms?
Thanks to its exceptional durability and resistance to stains, scratches, and moisture, stoneglass surfaces are ideal for using in high-traffic areas as they can withstand heat and are easy to clean.

Care and Maintenance Guidelines

Regular Cleaning: Clean stone glass surfaces every day with a mild, non-abrasive cleaner and warm water. Use a soft cloth or sponge to wipe down the surface, removing any dirt, spills, or residue.
Avoid Harsh Chemicals: Do not use acidic or abrasive cleaners, bleach, ammonia, or vinegar on stone glass surfaces, as they can dull the finish and cause damage over time.
Prevent Scratch Damage: Use cutting boards or hot pads to protect the surface from scratches, heat damage, and impact from sharp objects. Avoid pulling heavy or corrosive objects across the surface.
Sealing: Stone glass is non-porous and typically does not require sealing. However, if your surface has a glossy finish, using a sealant can enhance the stone’s shine and protect against minor scratches.
Avoid Direct Sunlight: While stone glass surfaces are resistant to heat, prolonged exposure to direct sunlight can cause color fading over time. Install curtains to minimize exposure, especially for surfaces near windows.
Routine Maintenance: Perform routine maintenance tasks such as dusting and wiping down the surface using a clean, dry cloth to remove loose debris. This prevents buildup and keeps the surface looking clean and polished.
Clean Spills Promptly: Wipe up spills immediately to prevent staining and water spots. Use a soft cloth or paper towel to blot the spill, and clean the area using a mild cleaner and water.

How to Maintain Glass Countertops

Clean Everyday: Clean regularly with a mild, pH-neutral cleaner and warm water. Use a soft cloth or sponge to remove dirt, spills, or residue. Avoid using abrasive cleaning tools.
Avoid Harsh Chemicals: Don’t use acidic or abrasive cleaners, bleach, ammonia, or vinegar on stone glass countertops for safe cleaning.
Prevent Scratches and Damage: Use cutting boards, trivets, and hot pads to protect the surface from scratches, heat damage, and impact from sharp, pointed objects.
Sealing (if required): Even if stone glass material is a non-porous material, occasional sealing will help enhance the stone’s glossy finish and aesthetic details for a prolonged period.
Prompt Spill Cleanup: Act fast if any spills are spotted. Use a soft cloth or paper towel to blot the spill to prevent further staining and water spots.
Routine Maintenance: Perform routine maintenance tasks such as dusting and wiping down the surface with a clean, dry cloth to remove dust and debris.
Professional Care & Maintenance: Consider hiring a professional stone care specialist for deep cleaning and maintenance if required, as it helps restore the shine and finish of the surface without causing material damage.

How to Clean Unusual/Stubborn Stains

Grease and Oil Stains: Mix dish soap with warm water. Use a sponge or soft cloth to apply the solution to the stained area, rinse with water, and dry using a lint-free cloth.

Water Stains: Use white vinegar or lemon juice mixed with water. Apply the solution to the stained area using a soft cloth, rinse with clean water, and dry thoroughly.

Hard Water Stains: Mix equal parts of vinegar and clean water. Apply the solution gently onto the stained portion and let it sit for a few minutes to loosen the mineral deposits. Scrub the area with a soft brush, rinse with water, and dry using a neat cloth.

Ink Stains: Apply rubbing alcohol or nail polish remover to a clean cloth and blot the stained area until the ink is removed. Clean with water and dry the surface thoroughly.

Coffee/Tea Stains: Make a blend with baking soda and water. Apply the paste on the stained area, let it sit for a few minutes, and scrub gently with a sponge or soft brush. Rinse with water and dry the surface.

Food Stains: Mix mild dish soap and warm water. Apply the solution to the stained area and scrub gently using a non-abrasive brush. Rinse with clean water and dry the surface.

Mistakes to Avoid

Using Harsh Cleaners: Avoid using abrasive or acidic cleaners, bleach, vinegar, ammonia, or abrasive scrubbing pads on stone glass surfaces as they can etch or damage the surface finish over time.
Not Cleaning Spills Promptly: Stone glass surfaces can be prone to staining if spills are allowed to sit for too long. Promptly wipe up spills using a soft cloth or paper towel to prevent penetration.
Skipping Regular Cleaning: Regular cleaning is essential to prevent the buildup of dirt, grime, and residue on stone glass surfaces. Failure to do regular cleaning tasks may adversely affect the stone’s appearance.
Using Abrasive Cleaning Tools: Avoid using abrasive scrubbing pads or brushes as they can scratch or dull the surface. Stick to soft, non-abrasive tools for safe cleaning.
Using Excessive Force: Avoid applying too much force or pressure when cleaning stone glass surfaces, especially around edges or corners.

Glass – 12 Years Residential Warranty

The Residential warranty extension remains in effect for a duration of 12 years, commencing from the date of material installation. Ultra Stones LLC offers this residential warranty with specific terms and conditions, which are outlined below. It’s important to note that this limited residential warranty is unique to the individual who registers their residential information in accordance with the instructions provided and cannot be transferred to another person.

Ultra Stones LLC exclusively handles the Residential warranty only for its materials. No other individuals or entities, including representatives, dealers, salespeople, distributors, or fabricators, are authorized to make commitments or represent Ultra Stones LLC when it comes to our products.

If Ultra Stones LLC identifies a manufacturing defect as the cause of any problems with the materials, we will take appropriate action to either repair or replace those materials. Ultra Stones LLC is committed to finding the most suitable solution for your situation.

The decision between repair and replacement will be made following the verification process, but please be aware that achieving an exact color match is not guaranteed.

Terms and Conditions

The warranty is valid only for materials provided by Ultra Stones LLC and installed during its initial purchase.
This warranty is applicable only for the materials that have been installed following the guidelines and instructions of transportation, storage, handling, fabrication, and installation.
If any damage occurs during the fabrication or installation process, the responsibility for addressing it lies with the fabricator/installer.
The warranty is not valid in cases of improper use or care and maintenance, thermal shock from exposure to direct heat, physical, mechanical or chemical abuses, incorrect preparation or maintenance of installation place, and using products under unsuitable conditions, or not in accordance with the technical quality based on which it was designed.
Please keep in mind that if you find yourself unhappy with the color or surface finish you selected, whether it’s during or after installation, this warranty does not cover such a choice or preference change.
Ultra Stones LLC won’t be able to assist with any labor costs that arise when installing the replacement product.
As a part of the warranty claim process, we kindly ask our customers to actively engage in the verification procedure within 5 effective business days. This involves taking photos and conducting detailed inspections. Your cooperation is greatly appreciated.

What falls outside the scope of the Residential warranty?

If the material isn’t installed or taken care of properly as per the guidelines.
Issues caused by too much moisture, high alkalinity, or water pressure.
Variations in color compared to what you saw in samples or pictures
Discoloration due to overexposure to sunlight or heat sources.
Normal wear and tears like surface scratches, chips, changes in appearance, texture, or shine.
Dents and damage caused by heavy impacts or mishandling of the products during installation or use.
Damage caused by abrasive cleaning materials or products.
Breakage or any other damage caused during fabrication or installment.
Problems caused by materials that react with issues like dye, mold, spills, burns, gouges, from accidents, or using abrasive pads while buffing.
Defects that occurred after the delivery of the material will not be covered.
Warranty protection does not apply to flooring applications.
It does not cover products used in outdoor applications.
Routine maintenance products are not included in the warranty.
The warranty doesn’t apply to defects that arise from the fabricator’s end during storage.
Chemical-related damage is not covered.
The usage of the material in unusual manners, such as when it is thermally bent or curved.
The warranty will not apply if the material’s thickness has been decreased.
The use of mechanical fasteners directly on the material.

Warranty Claim Process

We’re here to make sure your experience with Ultra Stones LLC remains exceptional, even in the rare event that you encounter an issue with our products.

To initiate a warranty claim, please follow these simple steps:

Get in Touch
Feel free to reach out to us through either of these contact methods: Phone: Give us a call 631-873-4747 (or) 631-873-4748 During our business hours. OR Email: You can also email us at [email protected] any time.

Provide Your Details
When you contact us, kindly provide us with your registered name and confirm the invoice related to your purchase. This step ensures that we can quickly locate your purchase information and proceed with your warranty claim.

Discuss Your Concern
Our friendly and dedicated team will be ready to listen and assist you with any issues you’re facing. We’ll guide you through the process and make it as hassle-free as possible.

At Ultra Stones LLC, we genuinely value your satisfaction and are committed to resolving any warranty-related concerns immediately. Please note our business hours for reference:

Business Hours:

Monday – Friday: 8:00 am to 5:00 pm

Saturday: 9:00 am to 1:00 pm

We appreciate your trust in our Commercial products, and we’re here to stand by the quality. Don’t hesitate to reach out if you have any questions or require assistance regarding your warranty claim.

Thank you for choosing Ultra Stones LLC. Your satisfaction is our top priority.

Glass – 12 Years Residential Warranty

The Commercial warranty extension remains in effect for a duration of 12 years, commencing from the date of material installation. Ultra Stones LLC does not offer explicit or implied guarantees, which include, but are not limited to, assurances of marketability, suitability for a specific purpose, or any other suggested conditions arising from our history of transactions or customary trade practices for our products. We do not extend any assurance for materials crafted or provided by other manufacturers. Ultra Stones LLC offers this commercial warranty with specific terms and conditions, which are outlined below.

Under 12 years of the commercial warranty, Ultra Stones LLC’s sole obligation and responsibility is to rectify or substitute any items identified as defective within the warranty period. Ultra Stones LLC accepts no responsibility for any additional expenses, losses, or harm stemming from the use of our products. In no circumstance shall Ultra Stones LLC be held accountable for indirect, punitive, consequential, extraordinary, or comparable damages, which encompass, though are not confined to, the loss of earnings, interference with business operations, or any other variations of loss.

The original owner is obliged to immediately inform Ultra Stones LLC of any suspected defects as they manifest. Ultra Stones LLC or its authorised representatives must be granted the right to investigate the product and adhere to the necessary warranty procedures. Decisions regarding the existence of manufacturing flaws or any matters affecting this warranty will be made by Ultra Stones LLC and will be considered conclusive and obligatory for all parties involved.